"IBM - GSUSA Digital Operating Model Transformation"

 Part 3 of 3

In this final segment of the podcast, we explore IBM’s consulting work for Girl Scouts of the USA (GSUSA), focusing on their proposed digital operating model designed to tackle technological and organizational challenges. At the core of IBM’s plan was a six-stage digital project framework aimed at establishing more structured, data-driven processes.

   Despite IBM’s recommendations—including clear warnings about the high risks associated with Volunteer Systems 2.0—GSUSA proceeded with the project without addressing its underlying issues. This discussion unpacks the complexities of digital transformation, underscoring the critical need for defined roles, accountability, and strong communication between IT and leadership. Ultimately, we examine whether GSUSA truly heeded IBM’s advice.